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Software Professional Services

Make software installations seamless with Eaton's Software Professional Services. Tiered service levels include a range of offerings, such as dedicated deployment, configuration and trainings for Eaton Intelligent Power Manager (IPM), Visual Power Manager (VPM) and Eaton Visual Capacity Optimization Manager (VCOM), to make the most of your investment and align to your strategic goals. 

Three tiers of software professional services

With Software Professional Services, Eaton offers three levels of service options tailored for you to get the most out of your software investment: Remote-start, Quick-start and Full-start.  

Remote-start

With Remote-start, Eaton experts will install and configure the platform for you with eight total hours of expert assistance consisting of configuration and training. Then Eaton will turn the keys over to you to continue to add your additional devices, locations, racks, and data. Remote-start service includes: 

  • Remote installation of the OS and Eaton software package
  • Configuration of networking and server requirements

  • Limited creation of locations, racks and other physical devices

  • Auto-discovery of devices

Quick-start

The most popular option, Quick-start will dedicate a Professional Services Engineer (PSE) up to three days on-site or remotely for installation, configuration and in-depth testing and user training. You will learn the tools you need to successfully monitor and manage your infrastructure. Quick-start service includes all Remote-start services as well as:

  • Full-project management

  • Detailed statement of work document

  • On-site training  

  • Auto-discovery and placement of devices, locations and floorplans 

Comprehensive-start

Don’t lift a finger with Comprehensive-start: let Eaton's PSEs handle project management, installation, configuration and onboarding directly on-site with you and your team. This level of service handles all aspects of deployment for you. 

  • We do it all!

Our process

Eaton Software Professional Services is rooted in a firm belief that regular communication with customers on deployment activities will result in a successful installation. All projects and deployments are planned and managed by an experienced project team.
  1. Project initiation
    Initial meetings with detailed SOWs, contracts and kickoff meetings. 
  2. Architecture
    Formal definition of network, servers and storage required.
  3. Installation
    Servers, storage, OS and application installation with delivery as a virtual appliance or standalone application installation.
  4. Device and data implementation
    Power and IT device placement, rack building, port mapping and more.
  5. Monitoring configuration
    SNMP, Modbus, Bacnet, IPMI and alarm thresholds set.
  6. Third party integrations
    API calls, database integrations and IP cameras.
  7. Functional testing
    Confirm data collection, audit assets, test notifications.
  8. Production launch
    Customer acceptance and provision customer accounts.
  9. Training
    Administrator and/or end user training sessions.
  10. Transition to Eaton support
    Project closure and instructions on support mechanism. 
Note: Deployment, installation and configuration services for Eaton IPM, VPM and VCOM are not part of the technical support contract.